All of the prices you see on our website include VAT.

For our customers in the USA, sales tax will be calculated and applied at checkout. Don't worry – we'll honour any state sales tax holidays.

When your order arrives, a signature will be required to complete the delivery.

Global Returns Policy 

• We hope you love your purchase, we do understand that sometimes you may need to return. We accept returns 28 from the date of purchase and unless it's faulty, we cannot accept a return or issue a refund for any item that has been opened. This means items should be returned in their clean original packaging, with the cellophane sealed and intact.
• From the date we receive your return, we will process your refund within 5 business days. Your bank may take a little longer to process and clear the refund, so please allow an extra 3-5 days for it to appear in your account.
• All refunds will be sent back to your original payment method.
• Please note that if there were any delivery costs associated with the order, they will not be included in your refund.
• Unless it's faulty, we cannot accept a return or issue a refund for any item that has been opened. This means items should be returned in their clean original packaging, with the recyclable cellophane sealed and intact.
• Any item that is damaged, soiled or used may not be accepted for a refund. If a refund is refused, the item will be sent back to you.
• Unfortunately at this time we are not able to offer exchanges.

For more information on returning your items, please feel free to contact our customer care team by EMAIL if you need more information.  

How to create a return

We want your time with us online to be delightfully uncomplicated and this includes returns.

If you're not totally in love with your purchase, don't worry – returning it is free, and the process is straightforward.

Simply contact us at customercare@laperlab.com to let us know what you want to return and we’ll take care of everything from there.

You will be glad to hear that La Perla Beauty ships to 20 countries worldwide.

To see the shipping rates and options for your location, simply select your destination with our country selector or refer to the tables below:

* Please note the shipping times below are subject to orders being placed by midnight

** Excludes Northern Ireland

*** We are currently unable to offer these rates to Puerto Rico, Alaska, Hawaii, Guam, Northern Mariana Islands, American Samoa and US Virgin Islands. If you would like to place an order for delivery to an address in one of these states please contact our customer care team via email for more information.

Placing Orders Through Our US Website

Please note that when shopping on our US website (us.beautybylaperla.com) we are only able to offer shipping within the United States. If you wish to place an order for delivery to any of our other available shipping destinations you will be able to do so through our beautybylaperla.com website.

You can easily change your store selection by clicking on the flag icon in the top left hand corner of the page.

We know you're excited to receive your new products, so we've made tracking your order effortless. Here's how to follow your purchase from our door to yours.

Shipping Within the US

• Once we've shipped your order, you'll receive an email from La Perla Beauty with a link to your tracking details.
• If we have to send your order in multiple shipments you will receive a tracking number for each delivery. We try to avoid sending multiple deliveries wherever possible, to minimize our impact on the environment.

Shipping to Rest Of World

• Once we've shipped your order, you'll receive an email from our delivery partner, Global-e, with a link to your tracking details.
• This link will take you to the Global-e website, where you can check the progress of your delivery.
• If we have to send your order in multiple shipments you will receive a tracking number for each delivery. We try to avoid sending multiple deliveries wherever possible, to minimize our impact on the environment.

If you encounter any problems, please don't hesitate to contact our customer service team. They're always here for you, ready to help with any questions.

Remember, if you sign up for an account with us then keeping an eye on things is even easier – simply track your order via the My Account page.

Before completing and paying for your order you can amend the contents of your shopping basket, and review the total cost of your purchase. Unfortunately, once orders are confirmed, they cannot be cancelled or amended. This is because we get to work on processing most orders immediately after confirmation.

In case you've changed your mind about your order you will need to receive the order and return any unwanted item(s) in accordance with our returns policy. For further information on how to return your order for a refund, please visit our returns section.

If you would like to talk to us about the status of your order, please contact our Customer Service team. Just have your order number ready.

Payments

We accept all major credit and debit cards for payment. We don't offer La Perla Beauty gift cards at the moment, but if we do in the future we'll let you know. Please note that La Perla gift cards cannot be used for the purchase of La Perla Beauty products.

Security

Your security is a priority for us, and we want to ensure a safe online shopping environment. We've taken all reasonable measures to keep your personal and payment details secure at all times. If you have any concerns about security while shopping online with La Perla Beauty, look for the padlock icon on your browser's address bar – this verifies our website's authenticity, and also the integrity of our security.

Privacy

We want you to have the best La Perla Beauty experience possible, so we may occasionally collect your personal details either online or in-store. You can rest assured your precious data is safe with us, and it will only be used where you've given us permission to do so. Feel free to contact us anytime to update your details, if you would like to view our full Privacy Policy, you can do so here.

Refunds

We aim to issue refunds swiftly. Once we've received your return, we'll process it and refund you via your original payment method. Your bank may take a little longer to clear the refund, so please allow an extra 3-5 days for it to appear in your account. Please note that if there were any delivery costs for the order, they cannot be refunded. For more details on our returns policy please refer to our Global Returns Policy above.